Legal

Service Level Agreement

Last updated: September 2026

We target 99.9% monthly uptime for the control plane and running compute instances.

What counts as downtime

Time when the console is unavailable or your running instance is unreachable due to our platform — not your application, or outages caused by your own configuration.

Remedies

If monthly uptime falls below target, account credits are applied automatically: 10% of the monthly fee per 0.1% below target, up to 100%.

Maintenance

Planned maintenance is announced on the status page at least 48 hours in advance and is typically performed without instance downtime.